Return Policy

    At Coramorison Pet House, we understand that sometimes things don’t go as planned, and we’re here to make the return process as easy as possible. Our return policy is designed to ensure your satisfaction while keeping the well-being of your pets in mind.

    30-Day Hassle-Free Returns:

    We offer a 30-day return window from the date of purchase, giving you ample time to assess our pet houses and ensure they meet your expectations. If for any reason you’re not satisfied, you can return the item within this period for a refund or exchange.

    Conditions for Returns:

    1. Unused and Unaltered: To be eligible for a return, the pet house must be unused, in its original condition, and free from any alterations or modifications.
    2. Original Packaging: Please return the item in its original packaging, including any accessories or documentation provided.
    3. Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required for all returns.

    How to Initiate a Return:

    1. Contact Us: If you wish to return a product, please contact our customer service team at [email protected]. Provide your order details and the reason for the return.
    2. Return Authorization: Once your return request is approved, you will receive a return authorization along with instructions on how to proceed.
    3. Packaging: Carefully package the item, ensuring it is well-protected to prevent damage during transit.
    4. Return Shipment: Ship the item back to us using a traceable and insured shipping method. You are responsible for the return shipping costs.

    Refund Process:

    1. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions.
    2. Refund or Exchange: If the return is approved, we will process a refund to the original payment method or provide an exchange, based on your preference.
    3. Notification: You will be notified via email once the refund or exchange is processed.

    Exceptions:

    Please note that personalized or customized items, as well as products damaged due to misuse, are not eligible for return.

    Contact Us:

    For any questions or concerns regarding our return policy, feel free to reach out to us at [email protected]. Our customer service team is here to assist you.

    Shop with Confidence:

    Coramorison Pet House is committed to providing high-quality pet housing solutions, and your satisfaction is our priority. Explore our collections at coramorison.org and give your pets the comfort they deserve.